Integrated Marketing Coordinator
Job Title: Integrated Marketing Coordinator
Department: Marketing and Communications
Classification: Full-time, Hourly, Non-Exempt
Reports to: Director of Marketing and Communications
The Integrated Marketing Coordinator is responsible for the development of content for the marketing of the Museum to its external constituents, maintenance of the Museum’s website, and oversight of social media platforms. This individual will possess a strong design aesthetic and understanding of electronic communication mediums. The Integrated Marketing Coordinator provides an essential support role for the long-term marketing goals and objectives of Kemper Museum of Contemporary Art, Café Sebastienne, the Museum Shop, and Special Events.
- Design and develop content for print magazine, e-newsletter, and digital marketing
- Record, edit, and produce audio and video content, as needed
- Work with other museum departments to create and maintain website content
- Manage ongoing website development projects
- Collaborate with other departments to manage subscriber lists, and effectively communicate internally regarding these audiences
- Oversee social media strategy across platforms, creating content and contributing to cross-platform digital strategy planning
- Monitor engagement and author response to questions, comments, and reviews across platforms, in collaboration with the Director
- Monitor, track, and author reporting on audience metrics across platforms
Other Duties as assigned by Director of Marketing and Communications
Design: Generates creative solutions, uses feedback to modify designs, applies design principles, demonstrates attention to detail, and a willingness to learn.
Oral Communication: Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions, demonstrates group presentation skills, participates in meetings.
Written Communication: Writes clearly and informatively, edits work for spelling and grammar, follows established style, varies writing style to meet needs, able to read and interpret written information.
Project Management: Develops project plans, coordinates projects, communicates changes and progress, and completes projects on time and budget.
Innovation: Displays original thinking and creativity, meets challenges with resourcefulness, generates suggestions for improving work, develops innovative approaches and ideas, presents ideas and information in a manner that gets others' attention.
- Bachelor’s Degree in marketing, communications studies, media arts, visual art, graphic design, digital media or related field preferred.
- One to three years progressive experience.
- Proficiency in Adobe Illustrator, InDesign, and Photoshop; Microsoft Office; social media management, and content management systems.
- Demonstrated experience using MailChimp, EventBrite, Survey Monkey, Cuseum, and/or Google Analytics preferred.
- Demonstrated experience with audio/visual recording and editing.
- Must show discretion in the handling of confidential information.
- Must be able to meet deadlines in a fast-paced environment.
Candidates selected for interview will be required to show work samples.
Your resume and cover letter can be emailed to email@example.com or you may mail hard copies to:
Kemper Museum of Contemporary Art
Human Resources Manager
4420 Warwick Blvd.
Kansas City, MO 64111
Visitor Services Associate
Job Title: Visitor Services Associate
Classification: Full-Time, Hourly, Non-Exempt
Reports to: Museum Shop Manager
Date: January 2018
- Welcomes and acclimates visitors and answers questions during public hours
- Serve as a primary point of contact for visitors attending or participating in Museum programming
- Fields visitor complaints with care and/or directs and reports complaints to appropriate personnel
- Documents activity at the Museum including taking photos at the Museum as the opportunities arise
- Ensures Visitor Services desk is stocked with current Museum printed matter (brochures, announcements, membership materials, maps) and signage for upcoming programs
- Ensures galleries are stocked with associated printed matter, catalogues, interpretive materials, and pencils
- Maintains clean and tidy Visitor Services desk
- Attends regularly scheduled Staff and Curatorial meetings, monthly docent meetings, and new exhibition walk-throughs to maintain awareness of all Museum activities
- Maintains and promotes awareness of membership program and member benefits
- Maintains and updates Visitor Services information binder
- Coordinates schedules of Visitor Services volunteers and interns
- Updates Museum phone information line as needed and checks voicemail for messages and routes to appropriate extensions
- Welcomes and acclimates docents, chaperones, and tour participants
- Provides Museum introduction for self-guided tours, gathers information for tour statistics, and maintains tour participant analytics
- Identifies and embraces opportunities to support docents and Museum Protection Officers during tours
- Establishes and maintains relationships with local arts organizations, community partners, and neighbors for sharing and exchanging exhibition and programming information and activities (peer institutions, hotels, etc.)
- Provides printed materials and digital resources to visitors and organizations upon request
- Deep knowledge and access to various calendars, relaying pertinent information to visitors, staff, and docents
- Schedules, organizes, and staffs Visitor Services desk for Museum events as needed
- Participates in long-range planning, collecting data and sharing results
- Participates in visitor studies projects, program evaluations, and name capture
- Other duties as assigned
Customer Service: Responds promptly to visitor needs, solicits visitor feedback to improve service, responds to requests for service and assistance, meets commitments and manages difficult or emotional visitor situations in positive, professional manner
Planning/Organizing: Plans work activities around primary goal of enhancing visitor experience, uses time efficiently, communicates department needs to supervisor, sets goals and objectives, organizes or schedules volunteers and their tasks
Oral Communication: Speaks clearly in positive or challenging situations, listens and gets clarification, responds well to questions and demonstrates presentation skills
- High school diploma or equivalent
- Background in museum studies preferred
- 1-2 years experience in Museum environment
- Prior customer service experience required
- Ability to operate in high-pressure situations
- Knowledge of basic first aid
- Ability to work weekends and evenings as needed
- Ability to work independently and in a team environment
- Proficiency with Mac OSX, Email, Microsoft Office Suite, Word, Excel
- Physical Requirements:
- Talk: The ability to express or exchange ideas accurately, loudly, or quickly by means of the spoken word, imparting information or detailed instructions to visitors, to the public, or to other staff
- Hear: The ability to perceive the nature of sounds by ear
- Reach: The ability to extend the hands and arms in any direction
- Lifts Weight and Exerts Force: Lifts weight up to 25 lbs.
- Vision: The ability to see clearly at 20 inches or less and 20 feet or more The ability to observe an area that can be seen up and down or to the left and right while eyes remain fixed on a given point
Job Title: Assistant Curator
Classification: Full-Time, Hourly, Non-Exempt
Reports to: Director of Curatorial Affairs
Date: January 2018
Conduct curatorial research for exhibitions, public programs, and publications; synthesize research to develop exhibition didactics, communications, and catalogues
Liaise with artists and their representatives, arts institutions, and funders
Liaise with all Kemper Museum departments including Education, Development, Finance, and Marketing and Communications to insure a smooth flow of information
Maintain accurate exhibition checklists, image files, funder credit lines, lenders, and other exhibition details; ensure accuracy of information on Kemper publications and website
Assist with issuing contracts and/or agreements to partner organizations, artists, curators, and authors in consultation with the Department
Research and plan exhibitions drawn from the Permanent Collection with possible opportunity to organize other exhibitions of varying size and scope, based on experience
Research potential art acquisitions
Provide updates to assigned goals of the Museum Strategic Plan
Present exhibition themes and detailed information to docents and volunteers
Assist with managing interns
- Research loans and liaise with the Chief Registrar and Collections Manager to prepare loan documentation, administer loan requests and ensure loan conditions are fulfilled
Prepare and execute Museum signage and didactic deliverables in a timely fashion and in coordination with the Lead Preparator
Maintain files and correspondence, archives exhibition files
Oversee the administration and transport arrangements for specific exhibitions on tour and act as courier for touring exhibitions when necessary
- Assist in planning and logistics for Museum Collector’s Forum (a special level donor group) group travel opportunities and in-town events
- Maintain positive relationships with Collector’s Forum members and solicit potential new members.
- Schedule, coordinate, and communicate events in conjunction with the Development Department.
- Develop and manage trip budgets.
Curatorial and Exhibition Administration
- Coordinate all logistical needs for artist/curator visits, including arranging honoraria, travel, lodging, meals, and necessary equipment
- Assist with the production of catalogues, brochures, mailers, and other print material
- Work with the Education Department to coordinate exhibition-related public programs and foster integration of exhibitions into education and outreach programs
- Copy edit texts and coordinate editorial and design schedules with the Museum’s contract editors and designers
- Compile information for labels and text panels, write interpretative material for collaterals, website, and exhibition
- Compile exhibition and program guest lists in collaboration with the Development Department
- Manage exhibition contacts on database
- Assist with private tours and other Museum related events including public/private speaking events and public representation
- Assist the Director of Curatorial Affairs in developing and monitoring the curatorial and exhibition department budgets
- Provide additional support to the Director of Curatorial Affairs, as assigned
Written/Oral Communication: Writes clearly and informatively, edits work for spelling and grammar, varies writing style to meet needs, able to read and interpret written information. Speaks clearly and pragmatically in positive or challenging situations, listens and responds accordingly to questions and inquiries, demonstrates group presentation skills, participates in meetings
Project Management: Develops project plans, coordinates projects, communicates changes and progress, completes projects on time and budget.
Team Work: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes constructive feedback, contributes to building a positive team spirit, puts success of team above own interests, supports efforts for a successful team oriented environment.
Adaptability: Flexible and proactive to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to positively work through a fast paced environment including frequent change, delays, or unexpected events
Planning/Organizing: Prioritizes and plans work activities, uses time efficiently, plans for additional resources, sets goals and objectives, organizes or schedules other people and their tasks, develops realistic action plans and outcomes
- A Master's degree in Art History or related discipline with emphasis on contemporary visual culture
- Recognized curatorial experience, preferably in a museum context
- Excellent verbal and written communication skills
- Demonstrated art historical research experience and proficiency
- Ability to take initiative and prioritize tasks; excellent time-management and problem-solving skills
- Ability to work with close attention to detail and to maintain confidentiality
- In-depth knowledge and enthusiasm for contemporary visual art, public programs, artists, museums, and exhibitions
- Comfortable working in a fast-paced, team-oriented environment
- Good negotiation skills and the ability to handle sensitive situations with diplomacy
- Experience working with artists
- Talk: The ability to express or exchange ideas accurately, loudly, or quickly by means of the spoken word, imparting information or detailed instructions to clients, to the public, or to other workers.
Vision: The ability to see clearly at 20 inches or less and at 20 feet or more. The ability to identify and distinguish colors. Three-dimensional vision, the ability to judge distances and spatial relationships to see objects where and as they actually are. The ability to adjust the eye to bring an object into sharp focus.
Lifts Weight and Exerts Force: Lifts weight or exerts force on objects up to 25 lbs by lifting, lowering, pulling, carrying, or pushing.
Handle: The ability to seize, hold, grasp, turn, or otherwise work with hand or hands.