Employment

Kemper Museum of Contemporary Art is an equal opportunity employer. The following positions are currently open and receiving applicant materials. To apply for any position, please follow the directions within the specific posting below.

Host/Hostess, Café Sebastienne

Department:  Café Sebastienne
Classification:  Hourly, Non-exempt   
Reports to:  Café General Manager
Date:  2018 

Position Summary 
The Host provides a high level of hospitality to the guests of Café Sebastienne, one of Kansas City’s premier restaurants. This individual is committed to creating a fine dining experience for all Café patrons. The Host greets all guests with genuine enthusiasm and warmth upon arrival, informs guests of their wait time, enters guest names into the computer system, shows guests to their table and bids guests farewell as they leave. Additionally, the Host cares for our guests by refilling beverages and performs light housekeeping duties such as cleaning glass and menus. 

Major Responsibilities 
Food/Customer Service

  • Understands that he/she is the first and last impression of guests whether at the door or on the phone and behaves in accordance with high standards set by restaurant. 
  • Maintains a positive attitude with all guests and co-workers at all times.
  • Has a working knowledge of menu items and can describe them to guests on the phone or in person.
  • Reports to work on time and is ready to work scheduled shift.
  • Handles all to go orders – on the phone and in person.
  • Keeps up-to-date on daily specials and attends pre-shift meetings.
  • Presents menu and daily specials, answers questions, and makes suggestions regarding food and service.
  • Enters order information in the POS system.
  • Observes diners to respond to any additional requests and to determine when meal has been completed.
  • Totals bill and accepts payment. Reconciles check out with café management.
  • Clears and resets tables as needed and provides support to service staff.
  • Demonstrates enthusiasm for all things café and museum related.

Menu Control

  • Maintains to go flatware and napkins.
  • Makes sure all menus are clean and stocked. Communicates with café management on any shortages prior opening.

Reservation System

  • Input of reservations into the reservation computer.
  • Enters guest preferences and details into guest notes on reservation system.
  • Answers phone with speed, politeness, and professionalism. 

Key Competencies 

Customer Service: Responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance.

 Oral Communication: Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions.

 Team Work: Balances team and individual responsibilities, contributes to building a positive team spirit.

 Attendance/Punctuality: Is consistently at work and on time, ensures work responsibilities are covered when absent.

 Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals.

 Safety and Security: Observes safety and security procedures, uses equipment and materials properly.

Job Specifications

  • 6 months experience in a full-service restaurant preferred. 
  • Prior experience with Open Table and Aloha POS preferred, but not required.
  • Must be upbeat, outgoing, and positive. 
  • Must be able to assist guests and possess great guest relations skills. 
  • Ability to work positively in a fast-paced environment.
  • Ability to stand/walk and stay focused and alert for extended periods of time. 
  • Excellent verbal communication and interpersonal skills. 
  • Ability to work effectively within a team. 
  • Ability to effectively communicate on the telephone. 
  • Ability to lift up to 35 lbs. 

Cover letter and Resumes can be emailed to employment@kemperart.org or you may mail hard copies to:

Kemper Museum of Contemporary Art
Diane Lambert
Human Resources Manager
4420 Warwick Blvd.
Kansas City, MO 64111

Museum Protection Officer I

Department: Museum Protection
Classification: Hourly, Non-Exempt
Reports to: Museum Protection Manager

Position Summary
A Level I Museum Protection Officer is responsible for providing physical security of Kemper Museum of Contemporary Art and its remote satellite location in order to safeguard its works of art, both interior and exterior, its buildings, grounds, and parking areas to assure the safety and well-being of staff, visitors, and persons in and around the Museum and its remote facilities. This individual will possess strong customer service skills to assist in creating a quality visitor experience, with the ability to work with moderate to close supervision and to carry out assigned duties and responsibilities in an effective manner.

Major Responsibilities
Protection of Artwork, Facilities, and Public

  • Comprehend, adhere to, and enforce all museum security policies and procedures.
  • Working knowledge of all Museum emergency plans and procedures, including medical emergencies.
  • Provide security checks of Museum buildings, grounds, parking areas, and remote satellite locations (even in adverse weather conditions).
  • Working knowledge of plan and procedure when artwork, buildings, or grounds are damaged or compromised.
  • Man lower parking lot security booth including the monitoring of vehicle and Museum patron safety. Issue warnings to non-Museum visitors parking in designated Museum parking spaces. Contacting KCPD to ticket unauthorized vehicles as directed.
  • Be alert for and report all safety hazards immediately to the on-duty Floor Supervisor.
  • Open and close Museum according to published public hours.
  • Report to on-duty Floor Supervisor any unusual or suspicious activity.
  • Professional standards of attitude, demeanor, and presence as related to safety and security are required at all times.
  • Report to on-duty Floor Supervisor any safety or health incidents or accidents involving staff or public.
  • Create written Incident Reports as necessary.

Create a Quality Visitor Experience

  • Relate Museum security policies and procedures to visitors and staff in a non-confrontational, professional attitude and demeanor.
  • Interact with and assist visitors by answering routine questions regarding Museum facilities, galleries, restrooms, parking areas, Café Sebastienne, and directions to other local destinations.
  • Direct visitors to additional resources when appropriate.
  • Ability to remain open-minded and outwardly un-opinionated as related to art on view.
  • As a facility frequented by the public for personal enjoyment, maintain a warm, friendly, welcoming, service-oriented attitude and manner at all times while on duty.
  • Maintain a clean, crisp, and professional appearance, adhering to security dress code while on duty.
  • Ability to resolve conflicts in a positive, constructive manner.
  • Perform any and all other duties assigned by on-duty Floor Supervisor.

Key Competencies

Job Knowledge/Professionalism: Demonstrates the knowledge and skill necessary to perform effectively; understands the expectations of the job; keeps professional knowledge up to date; maintains integrity of Museum standards in one's presentation of self to the public.

Dependability: Maintains an acceptable attendance record, works as scheduled, gives appropriate notice of absence.

Trustworthiness: Ability to maintain discretion and confidentiality as it pertains to the Museum’s policy and procedures, personnel, and other privileged information.

Interpersonal Skills: Maintains harmonious working relationships with supervisors, co-workers, and the public.

Judgment/Alertness: Ability to make sound judgments pertaining to the safety of art and public; ability to maintain constant awareness of people and surroundings.

Job Specifications

  • Must pass KCPD Police Commission examination and receive a Class A Police Commission (requires U.S. citizenship or permanent residency status and a police record free of a felony conviction).
  • High School diploma or equivalent is required.
  • Specialized training or study in Museum high security practices preferred.
  • Previous security, law enforcement, military, or museum gallery experience is preferred.
  • Ability to work overtime as required​.
  • Physical Requirements include:
    • Stand/Walk: The ability to remain on one's feet in an upright position at a work station without moving about. The ability to move about on foot.
    • Talk: The ability to express or exchange ideas accurately, loudly, or quickly by means of the spoken word, imparting information or detailed instructions to clients, to the public, or to other workers.
    • Handle/Feel: The ability to seize, hold, grasp, turn, or otherwise work with hand or hands. The ability to perceive attributes of objects and materials such as size, shape, temperature, or texture, by touching with skin, particularly fingertips.
    • Stoop: The ability to bend the body downward and forward by bending spine at the waist; requires full use of the lower extremities and back muscles.
    • Reach with hands and arms: The ability to extend the hands and arms in any direction.
    • Lifts Weight and Exerts Force: Lifts weight up to 40 lbs or exerts force by lifting, lowering, pulling, carrying, pushing, slapping, striking, kicking, pulling, or jerking.
    • Vision: The ability to see clearly at 20 inches or less and 20 feet or more. The ability to observe an area that can be seen up and down or to the left and right while eyes remain fixed on a given point. Three-dimensional vision, the ability to judge distances and spatial relationships to see objects where and as they actually are. The ability to adjust the eye to bring an object into sharp focus. This is required when doing close work at varying distances from the eye.

Cover letter and Resumes can be emailed to employment@kemperart.org or you may mail hard copies to:

Kemper Museum of Contemporary Art
Diane Lambert
Human Resources Manager
4420 Warwick Blvd.
Kansas City, MO  64111