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  KEMPER MUSEUM OF CONTEMPORARY ART
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KEMPER MUSEUM OF CONTEMPORARY ART
Job Openings

 

Job Title: Busser, Café Sebastienne
Department: Café Sebastienne
Classification: Hourly
Reports to: General Manager
Supervises: n/a

Position Summary
The busser provides exemplary customer service to the guests of Café Sebastienne, one of Kansas City’s premier restaurants. The Busser creates a welcoming environment for our guests by ensuring the dining room is clean, free from trash and debris, and tables are set up properly. This person works within a team to clear and reset tables quickly between seatings. Additionally, the Busser refills beverages for guests, and performs light housekeeping duties such as sweeping floors, stocking glassware and ice, and ensuring things are stocked and orderly.
This individual is committed to creating a fine dining experience for all Café patrons, plays a key role in front of house activities, assists the servers in plate removal, and insures that all guests are given water in a timely fashion.

Major Responsibilities
Food/Customer Service
• Provides exemplary customer service to guests of Café Sebastienne
• Keeps up-to-date on daily specials and menu changes
• Presents menu and daily specials, answers questions, and makes suggestions regarding food and service
• Writes
• Relays
• Ladles soup, brews coffee, and performs other services as determined by establishment's size and practices
• Observes diners to respond to any additional requests and to determine when meal has been completed
• Clears and resets counters or tables at conclusion of each course

Key Competencies
Customer Service: Responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance

Oral Communication: Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions

Team Work: Balances team and individual responsibilities, contributes to building a positive team spirit

Attendance/Punctuality: Is consistently at work and on time, ensures work responsibilities are covered when absent

Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals

Safety and Security: Observes safety and security procedures, uses equipment and materials properly.

Job Specifications
Must work well in a fast-paced, high-energy environment
Requirements and Working Conditions:
6 months experience as a Busser in a full-service restaurant preferred.
Must be able to assist guests and possess great guest relations skills.
Ability to work positively in a fast-paced environment.
Ability to be on your feet and alert for extended periods of time.
Basic to intermediate English communication skills.
Ability to work effectively within a team.
Ability to lift up to 50 lbs. as needed.
Continuous use of hands and arms.
Continuous bending, reaching and twisting.

Application Process
Resumes can be emailed to: employment@kemperart.org

Mail hard copies to:
Kemper Museum of Contemporary Art
Attn: Jean Hanover
4420 Warwick Blvd.
Kansas City, MO 64111

Application forms are also available for completion at the visitor services desk and can be completed in person during the Museum’s operating hours. Applications will be reviewed as they are received.



Job Title: Host, Café Sebastienne
Department: Café Sebastienne
Classification: Hourly
Reports to: General Manager
Date: August 2014

Position Summary
The host provides exemplary customer service to the guests of Café Sebastienne, one of Kansas City’s premier restaurants. This individual is committed to creating a fine dining experience for all Café patrons. The Host greets all guests with genuine enthusiasm and warmth upon arrival, informs guests of their wait time, enters guest names into the computer system, shows guests to their table and bids guests farewell as they leave. Additionally, the Host cares for our guests by refilling beverages and performs light housekeeping duties such as cleaning glass and menus.

Major Responsibilities
Food/Customer Service
• Handles all to go orders
• Keeps up-to-date on daily specials and communicates with Marketing department for Facebook posts.
• Presents menu and daily specials, answers questions, and makes suggestions regarding food and service
• Writes to go order on check or memorizes it.
• Rings up order information in the POS system
• Observes diners to respond to any additional requests and to determine when meal has been completed
• Totals bill and accepts payment
• Clears and resets counters or tables as needed to support sever staff

Menu Control
• Inserts and removes menus as needed
• Maintains to go flatware and napkins
• Makes sure all menus are clean

Reservation system
• Assists with the input of reservations into the reservation computer
• Answers phone with speed, politeness, and professionalism

Key Competencies
Customer Service: Responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance

Oral Communication: Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions

Team Work: Balances team and individual responsibilities, contributes to building a positive team spirit

Attendance/Punctuality: Is consistently at work and on time, ensures work responsibilities are covered when absent

Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals

Safety and Security: Observes safety and security procedures, uses equipment and materials properly.

Job Specifications
6 months experience in a full-service restaurant preferred.
Must be upbeat, outgoing and positive.
Must be able to assist guests and possess great guest relations skills.
Ability to work positively in a fast-paced environment.
Ability to stand/walk and stay focused and alert for extended periods of time.
Excellent verbal communication and interpersonal skills.
Ability to work effectively within a team.
Ability to effectively communicate on the telephone.
Ability to lift up to 35 lbs.

Application Process
Resumes can be emailed to: employment@kemperart.org

Mail hard copies to:
Kemper Museum of Contemporary Art
Attn: Jean Hanover
4420 Warwick Blvd.
Kansas City, MO 64111

Application forms are also available for completion at the visitor services desk and can be completed in person during the Museum’s operating hours. Applications will be reviewed as they are received.