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  KEMPER MUSEUM OF CONTEMPORARY ART
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KEMPER MUSEUM OF CONTEMPORARY ART
Job Openings

Job Title: Café Sebastienne General Manager
Department: Café Sebastienne
Classification: Exempt
Reports to: Director of Finance and Accounting
Supervises: Café Staff,
Date: January 21, 2015

Position Summary
The Café Sebastienne General Manager provides exemplary customer service to the guests of Café Sebastienne, one of Kansas City’s premier restaurants. The individual in this position is committed to creating a fine dining experience for all Café and special event patrons and the flawless execution of special events. This position plays a leadership role in front of house activities, manages inventory and administrative functions for both the Café and Special Events.

Major Responsibilities
• Manage Café Sebastienne within the policies and guidelines of the Kemper Museum to ensure customer satisfaction and profit
maximization
• Total operational and financial responsibility for Café Sebastienne
• Directly perform hands-on work on an ongoing basis to train employees, respond to customer service needs, or otherwise role model
appropriate behaviors in the restaurant
• The General Manager provides overall leadership; recognize and motivate members of the team; coach and train the team for operational
excellence
• Control day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team
• Manage Assistant Managers, and front of the house staff
• Ensure Occupational Safety and Health Act, local health and safety codes, and company safety and security policy are met
• Manage annual renewal of liquor license for Café
• Control Profit & Loss (i.e., plan attainment) by following cash control/security procedures, maintaining inventory, managing labor, reviewing
financial reports, and taking appropriate actions
• Recruit, interview, and hire staff; conduct performance reviews, motivate, train and perform disciplinary actions
• Ensure maintenance of equipment, and facility, through the use of a Preventative Maintenance Plan based on Company Standards
• Ensure food quality and 100% customer satisfaction
• Ensure a safe working and customer experience environment by facilitating safe work behaviors of the team
• Total cash and charge receipts at the end of each day
• Resolve customer complaints about food or service

General Activities
• Identify and estimate quantities of beverages, and supplies to be ordered.
• Maintain relationships with customers and staff.
• Update and use job-related knowledge.
• Schedule staff work hours and activities with service manager
• Evaluate health and safety practices against standards.
• Organize, plan, and prioritize.
• Make decisions and solve problems concerning menus and staff.
• Judge the quality of food, preparation, and job applicants.
• Process and analyze information when scheduling and budgeting
• Record information about inventory and health practices.
• Inspect equipment and food deliveries.
• Monitor and oversee purchases, menus, staff, and payroll.
• Guide, direct, and train staff.
• Coordinate the work and activities of staff.
• Perform administrative activities such as scheduling, budgeting, and payroll.
• Communicate with customers, sales reps, and suppliers.
• Make sure dining areas are cleaned according to standards
• Monitor the actions of their staff and customers to be sure that liquor laws are obeyed

Key Competencies
Customer Service: Responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance

Oral Communication: Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions

Project Management: Develops project plans, coordinates projects, communicates changes and progress, completes projects on time and budget, and manages project team activities.

Team Work: Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, able to build morale and group commitments to goals and objectives, supports everyone's efforts to succeed, recognizes accomplishments of other team members.

Delegation: Delegates work assignments, matches the responsibility to the person, gives authority to work independently, sets expectations and monitors delegated activities, and provides recognition for results.

Problem Solving: Identifies and resolves problems in a timely manner, Gathers and analyzes information skillfully, develops alternative solutions, works well in group problem solving situations.

Planning/Organizing: Prioritizes and plans work activities, uses time efficiently, plans for additional resources, sets goals and objectives, organizes or schedules other people and their tasks, develops realistic action plans in conjunction with Curatorial and Registration departments.

Safety and Security: Observes safety and security procedures, determines appropriate action beyond guidelines, reports potentially unsafe conditions, uses equipment and materials properly.

Job Specifications
Five years of progressively responsible experience in a restaurant and catering environment; at least two years of supervisory and management experience; or an equivalent combination of training and experience
Undergraduate degree preferred.
Maintain a current Food Handler and Liquor Handler license with the City of Kansas City
Physical Abilities:
• Walk: The ability to move about on foot.
• Talk: The ability to express or exchange ideas accurately, loudly, or quickly by means of the spoken word, imparting information or detailed
instructions to clients, to the public, or to other workers.
• Handle: The ability to seize, hold, grasp, turn, or otherwise work with hand or hands. (Fingers are involved only to the extent that they are an
extension of the hand.)
• Reach with hands and arms: The ability to extend the hands and arms in any direction.
• Climb: The ability to ascend or descend ladders, stairs, scaffolding, ramps, poles, ropes, and the like, using feet and legs and/or hands or
arms.
• Kneel: The ability to bend legs at the knees to come to rest on knee or knees.
• Crouch: The ability to bend the body downward and forward by bending legs and spine.
• Lift Weight and Exert Force: Lifts weight or exerts force by lifting, lowering, pulling, carrying, pushing, slapping, striking, kicking, pulling, or
jerking. Must be able to lift 50 lbs. comfortably.
• Vision: The ability to see clearly at 20 inches or less and at 20 feet or more. The ability to identify and distinguish colors. Three-dimensional
vision, the ability to judge distances and spatial relationships to see objects where and as they actually are. The ability to adjust the eye to
bring an object into sharp focus.

Application Process
Please submit cover letter with salary requirement, resume, and 3 professional references to employment@kemperart.org.

Information will be reviewed as it is received.

You may also mail information to:
Jean Hanover
HR Manager
Kemper Museum of Contemporary Art
4420 Warwick Boulevard
Kansas City, MO 64111



Job Title: Busser, Café Sebastienne
Department: Café Sebastienne
Classification: Hourly
Reports to: General Manager
Supervises: n/a

Position Summary
The busser provides exemplary customer service to the guests of Café Sebastienne, one of Kansas City’s premier restaurants. The Busser creates a welcoming environment for our guests by ensuring the dining room is clean, free from trash and debris, and tables are set up properly. This person works within a team to clear and reset tables quickly between seatings. Additionally, the Busser refills beverages for guests, and performs light housekeeping duties such as sweeping floors, stocking glassware and ice, and ensuring things are stocked and orderly.
This individual is committed to creating a fine dining experience for all Café patrons, plays a key role in front of house activities, assists the servers in plate removal, and insures that all guests are given water in a timely fashion.

Major Responsibilities
Food/Customer Service
• Provides exemplary customer service to guests of Café Sebastienne
• Keeps up-to-date on daily specials and menu changes
• Presents menu and daily specials, answers questions, and makes suggestions regarding food and service
• Writes
• Relays
• Ladles soup, brews coffee, and performs other services as determined by establishment's size and practices
• Observes diners to respond to any additional requests and to determine when meal has been completed
• Clears and resets counters or tables at conclusion of each course

Key Competencies
Customer Service: Responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance

Oral Communication: Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions

Team Work: Balances team and individual responsibilities, contributes to building a positive team spirit

Attendance/Punctuality: Is consistently at work and on time, ensures work responsibilities are covered when absent

Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals

Safety and Security: Observes safety and security procedures, uses equipment and materials properly.

Job Specifications
Must work well in a fast-paced, high-energy environment
Requirements and Working Conditions:
6 months experience as a Busser in a full-service restaurant preferred.
Must be able to assist guests and possess great guest relations skills.
Ability to work positively in a fast-paced environment.
Ability to be on your feet and alert for extended periods of time.
Basic to intermediate English communication skills.
Ability to work effectively within a team.
Ability to lift up to 50 lbs. as needed.
Continuous use of hands and arms.
Continuous bending, reaching and twisting.

Application Process
Resumes can be emailed to: employment@kemperart.org

Mail hard copies to:
Kemper Museum of Contemporary Art
Attn: Jean Hanover
4420 Warwick Blvd.
Kansas City, MO 64111

Application forms are also available for completion at the visitor services desk and can be completed in person during the Museum’s operating hours. Applications will be reviewed as they are received.



Job Title: Host, Café Sebastienne
Department: Café Sebastienne
Classification: Hourly
Reports to: General Manager
Date: August 2014

Position Summary
The host provides exemplary customer service to the guests of Café Sebastienne, one of Kansas City’s premier restaurants. This individual is committed to creating a fine dining experience for all Café patrons. The Host greets all guests with genuine enthusiasm and warmth upon arrival, informs guests of their wait time, enters guest names into the computer system, shows guests to their table and bids guests farewell as they leave. Additionally, the Host cares for our guests by refilling beverages and performs light housekeeping duties such as cleaning glass and menus.

Major Responsibilities
Food/Customer Service
• Handles all to go orders
• Keeps up-to-date on daily specials and communicates with Marketing department for Facebook posts.
• Presents menu and daily specials, answers questions, and makes suggestions regarding food and service
• Writes to go order on check or memorizes it.
• Rings up order information in the POS system
• Observes diners to respond to any additional requests and to determine when meal has been completed
• Totals bill and accepts payment
• Clears and resets counters or tables as needed to support sever staff

Menu Control
• Inserts and removes menus as needed
• Maintains to go flatware and napkins
• Makes sure all menus are clean

Reservation system
• Assists with the input of reservations into the reservation computer
• Answers phone with speed, politeness, and professionalism

Key Competencies
Customer Service: Responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance

Oral Communication: Speaks clearly and persuasively in positive or negative situations, listens and gets clarification, responds well to questions

Team Work: Balances team and individual responsibilities, contributes to building a positive team spirit

Attendance/Punctuality: Is consistently at work and on time, ensures work responsibilities are covered when absent

Dependability - Follows instructions, responds to management direction, takes responsibility for own actions, keeps commitments, commits to long hours of work when necessary to reach goals

Safety and Security: Observes safety and security procedures, uses equipment and materials properly.

Job Specifications
6 months experience in a full-service restaurant preferred.
Must be upbeat, outgoing and positive.
Must be able to assist guests and possess great guest relations skills.
Ability to work positively in a fast-paced environment.
Ability to stand/walk and stay focused and alert for extended periods of time.
Excellent verbal communication and interpersonal skills.
Ability to work effectively within a team.
Ability to effectively communicate on the telephone.
Ability to lift up to 35 lbs.

Application Process
Resumes can be emailed to: employment@kemperart.org

Mail hard copies to:
Kemper Museum of Contemporary Art
Attn: Jean Hanover
4420 Warwick Blvd.
Kansas City, MO 64111

Application forms are also available for completion at the visitor services desk and can be completed in person during the Museum’s operating hours. Applications will be reviewed as they are received.